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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cassidy Clark

Cassidy Clark

October 4, 2024

1  out of  5
rating by Cassidy Clark
"Hannah was absolutely unhelpful and rude. They doubled my car insurance when I moved 30 minutes away to a safer area. I have perfect credit and she gave absolutely no helpful information. They are losing my business."
We responded:
"Cassidy, I’m surprised and disappointed to see your 1-star review. After a few calls to you I was able to speak with your husband and review your concerns. For others reading this, I encourage you to review the many positive comments highlighting my team member, Hanna, and her dedication to customer service. Hanna consistently receives praise both in reviews and directly from our customers for her professionalism and hard work. Cassidy, I understand your frustration with the recent increases in auto insurance rates, which have been happening industry-wide, not just with State Farm. From reviewing the notes of your conversation, Hanna correctly identified the factors impacting your rate, which are outlined in your renewal notices. There was also an additional factor impacting your individual rate that I reviewed with your husband that I won’t state here for privacy reasons. I hope that after reviewing these items you both have a better understanding of the situation and your options. It’s important to note that the rates are not determined by my agency, and many factors go into determining premiums. While I understand it can be frustrating, I hope that the conversation I had to address your concerns has helped. Please call me at 407-277-2997 if you want to discuss this further. Thank you. -John Psomas - State Farm Insurance Agent"
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Maria Prado

October 4, 2024

5  out of  5
rating by Maria Prado
"Amazing Customer Service always ! Super friendly and always giving their best ! 10/10"
We responded:
"Maria, thank you for your wonderful review! I'm glad to know that our customer service has consistently met your expectations. Your kind words about our team's friendliness and dedication mean a lot to us. We're here for any future needs you might have. - John Psomas - State Farm Insurance Agent, Orlando, FL"
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Hassan Khan

September 23, 2024

5  out of  5
rating by Hassan Khan
"I love the convenience that when I call them I don’t have to provide them with my info for my acct to get pulled up. They are always available and I feel that this branch goes above and beyond on being courteous. Miss Hanna got me all setup with new insurance in about 5 mins."
We responded:
"Hassan, thank you for your wonderful review! I'm glad you find our service convenient and appreciate our efforts to be courteous. It's great to hear that Hanna got you set up with new insurance so quickly. We're here to help with any insurance needs or questions. - John Psomas - State Farm Insurance Agent, Orlando, FL"
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Josselyn Baker

August 30, 2024

4  out of  5
rating by Josselyn Baker
"Great service and the agent goes over every detail step by step!"
We responded:
"Josselyn, thank you for your positive feedback! I'm glad you appreciated the detailed service provided. If you have any further questions or need assistance, feel free to reach out. - John Psomas - State Farm Insurance Agent, Orlando, FL"
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Phillip Friedman

August 30, 2024

5  out of  5
rating by Phillip Friedman
"I just hopped off the phone with this team, and they were super helpful in giving me the pricing for different scenarios that I was curious about. Saved about $200 from my previous insurance and I think I got better coverage."
We responded:
"Phillip, thank you for sharing your experience! I'm glad our team could assist you with pricing and help you save money while getting better coverage. If you have any more questions or need further assistance, feel free to reach out anytime. - John Psomas - State Farm Insurance Agent, Orlando, FL"
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Tim Hofacker

July 31, 2024

5  out of  5
rating by Tim Hofacker
"Rob helped me set up my new insurance plan, adjusting it perfectly to manage the cost. He provided valuable information and understood my vehicle's needs. His open and professional communication impressed me and my parents. I highly recommend checking State Farm's plans for a more refined and fair market price if you're considering switching."
We responded:
"Hey Tim! Thanks a bunch for the awesome review! I'm really happy to hear that Rob was able to help you set up your new insurance plan and adjust it to manage the cost. It's great that his professional communication impressed you and your parents. We appreciate your recommendation and are always here if you need anything else. - John Psomas - State Farm Insurance Agent, Orlando, FL"
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Angeline Saby

July 30, 2024

5  out of  5
rating by Angeline Saby
"Very diligent , clear and accurate info provided for the rental insurance process. Highly recommended i have used this service with them for two years and now i renewed for my 3rd. Thanks A.Saby"
We responded:
"Angeline, thank you for your kind words and for sticking with us for three years! I'm glad you're satisfied with the clear and accurate info provided for your rental insurance. If you ever need anything else, we're here to help! - John Psomas - State Farm Insurance Agent, Orlando, FL"
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Luis Morales

July 26, 2024

5  out of  5
rating by Luis Morales
"The guy Rob was very understanding and patient with me. He helped me and answered my question very politely and educated way."
We responded:
"Hey Luis, thanks a lot for your awesome review! I'm really happy to hear that Rob was understanding and patient with you. It's great to know he was able to help and answer your questions so politely and in an educated way. If you ever need anything else, feel free to reach out! - John Psomas - State Farm Insurance Agent, Orlando, FL"
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Damon Bowman

July 22, 2024

5  out of  5
rating by Damon Bowman
"I had nothing but a pleasant experience. I appreciate their follow up calls and ability to provide a better quote saving me money. The entire staff that I spoke with were straightforward and polite."
We responded:
"Thank you for sharing your experience with us, Damon! It's rewarding to know that our follow-up calls and competitive quotes made a positive impact. It's important to us to help you save money while providing straightforward and polite service. The entire staff appreciates your acknowledgment of their efforts. - John Psomas - State Farm Insurance Agent, Orlando, FL"
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Chris H

July 18, 2024

5  out of  5
rating by Chris H
"Rob helped me in a professional and timely manner. From the time I reached out to the time I set up my account and was covered, he was nothing but helpful and informative throughout the whole process. Highly recommend to go to Rob"
We responded:
"Hi Chris, thank you so much for your fantastic review! I'm glad to hear that Rob was able to assist you in such a professional and timely manner. We truly appreciate your recommendation and are happy that you found the process helpful and informative. If you ever need further assistance, don't hesitate to reach out! - John Psomas - State Farm Insurance Agent, Orlando, FL"
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Amanda Luciano

June 28, 2024

5  out of  5
rating by Amanda Luciano
"Been with this office for about 4 years now and they’ve been great. Very communicative when needed and helpful. Very grateful for Hanna being so patient with me recently and helping me stay up to date."
We responded:
"Amanda, I'm pleased to hear you've had a great experience with our office for the past 4 years! Hanna's patience and help are truly appreciated in keeping you up to date. We're grateful for your loyalty and look forward to assisting you further. John Psomas - State Farm Insurance Agent, Orlando, FL"
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maria seeramsingh

June 11, 2024

5  out of  5
rating by maria seeramsingh
"My husband and I moved here from MA, and can’t thank John Psomas and Hanna Warner enough with getting us the best Auto Insurance coverage and for their quick response to all the questions we have. As for anyone looking Auto Insurance coverage, we would recommend you contact them. 😊"
We responded:
"Maria, we are delighted to have provided you and your husband with great auto insurance coverage and quick responses to your questions! We're grateful for your recommendation and look forward to assisting you with any future insurance needs. Thank you for choosing our office! - John Psomas, State Farm Insurance Agent, Orlando, FL"
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Kevin Morfis

June 7, 2024

5  out of  5
rating by Kevin Morfis
"Rob helped me with my new insurance plan and adjusted it accurately to help with the total cost. He supplied lots of valuable information to me, along with a knowledgeable understanding of what I needed for my vehicle accordingly. My previous insurance company did not provide this amount of concise effort and time with me personally on my last plan. It really shows true value to a company when they can speak to you openly and professionally. I recommend that you check their plans if you are looking to switch for a more refined and fair market price."
We responded:
"Kevin, we're thrilled to have provided you with a refined insurance plan and exceptional service! I'm pleased that Rob could assist you effectively and offer valuable information for your vehicle needs. Thank you for recommending us for fair market prices. We're here for any future insurance assistance you may need! - John Psomas - State Farm Insurance Agent, Orlando, FL"
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geoleah perez

May 22, 2024

5  out of  5
rating by geoleah perez
"I would like to thank the office of John Psomas State Farm. Their services are excellent. Their staff are also excellent. Please recognize Iris and Hanna. A+"
We responded:
"Thank you, Geoleah! We're pleased to hear you had an excellent experience with our office. We truly appreciate your recognition of Iris and Hanna's exceptional service. A+ service is what we strive for every day! If you need anything in the future, we're here for you. - John Psomas - State Farm Insurance Agent, Orlando, FL"
Profile photo of Reghan Snyder

Reghan Snyder

May 16, 2024

5  out of  5
rating by Reghan Snyder
"Hanna is always so helpful and efficient! I have been a client for over 10 years and the service is exceptional!"
We responded:
"Reghan, I'm thrilled to hear you've been a valued client for over a decade! Hanna's exceptional service and efficiency are truly commendable. We're grateful for your loyalty and look forward to continuing to provide you with top-notch insurance solutions! - John Psomas - State Farm Insurance Agent, Orlando, FL"
Profile photo of Clint Wunderly

Clint Wunderly

March 28, 2024

5  out of  5
rating by Clint Wunderly
"We had several of our family vehicles all put into policy with this State Farm agency. Hanna and her team were very friendly and professional during the transition process. They took care of everything and even saved us a few dollars. Highly recommended."
We responded:
"Thank you, Clint, for entrusting us with your family vehicles' insurance needs. We are delighted to hear that Hanna and our team provided you with friendly and professional service during the transition process, ultimately saving you money. We appreciate your recommendation and look forward to assisting you with any future insurance needs. - John Psomas - State Farm Insurance Agent, Orlando, FL"
Profile photo of Cristina Nicoloff

Cristina Nicoloff

March 14, 2024

5  out of  5
rating by Cristina Nicoloff
"Hannah was extremely helpful when adding an additional car to our existing policy. She was very thorough in explaining the options and helped us save money in the process!"
We responded:
"Hi Cristina, thank you for sharing your positive experience with us! We're thrilled to hear that Hannah provided you with exceptional service when adding an additional car to your policy. We appreciate your kind words and are here to help with any future insurance needs or questions you may have. - John Psomas - State Farm Insurance Agent, Orlando, FL"
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Carolyn King

March 6, 2024

5  out of  5
rating by Carolyn King
"We are so thankful for the fabulous care and assistance we received from Iris when we needed to find a new homeowners insurance policy quote. Iris was wonderful and beyond helpful in obtaining a much more affordable policy for us so quickly. We very highly recommend their services to everyone!! They are phenomenal agents! Thank you!"
We responded:
"Hi Carolyn, thank you so much for sharing your positive experience with Iris! We are delighted to hear that she was able to assist you in finding a more affordable homeowners insurance policy quickly. Providing excellent care and assistance to our clients is our top priority, and we are grateful for your recommendation. If you ever need further assistance, please don't hesitate to reach out. Thank you again for choosing us to help with your insurance needs. - John Psomas, State Farm Insurance Agent, Orlando, FL"
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Madelin Lang

February 28, 2024

5  out of  5
rating by Madelin Lang
"I have been working with Iris for the past two months and she has been amazing. She has answer all my questions and have provided me with additional options that I was not aware of to ensure I can make the best decisions for me. She broken down everything to an understanding level especially with this being my first time getting an insurance policy. I would absolutely recommend them to all my friends and family. It feels like I am talking to a friend and that no question is a stupid question. Thank you again for all your help and making my experience a smooth and amazing process."
We responded:
"Madelin I cannot thank you enough for this review and for recognizing Iris for the hard work she does. Our mission and goal are to be different and to help out our customers like we would help out family. Hearing you share how Iris took the time to answer all of the questions you had and to make an insurance plan that fits your specific needs is so reaffirming to me as the owner/agent and makes me so proud of my team. Thank you again for taking the time to review and to share your thoughts. We look forward to serving you for many years to come!"
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Jose Rivera

February 15, 2024

5  out of  5
rating by Jose Rivera
"Everyone in this office is always amazing and helpful! They get you answers right away and are always available if you have a question! Thank you everyone!"
We responded:
"Jose, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Nancy Moon

February 15, 2024

5  out of  5
rating by Nancy Moon
"Staff is always friendly and helpful"
We responded:
"Thank you for the kind review, Nancy. We're grateful for you!"
Profile photo of Jay Jerauld

Jay Jerauld

January 22, 2024

5  out of  5
rating by Jay Jerauld
"Great service! Always responsive in a timely manner."
We responded:
"Jay, thank you for the five stars! Our team values your confidence in us to handle your insurance policies."
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Dan Kennedy

January 11, 2024

5  out of  5
rating by Dan Kennedy
"This office has been nothing but amazing to deal with. I'd recommend them to anyone for all of you're insurance needs. It's the first time I've delt with an insurance company that they got to know my family's needs and made sure we hade the coverage we needed. If you want to be treated like a friend not just a number give them a call."
We responded:
"Thank you so much for your review, Dan! My agency strives to be different and to treat our customers like they would family, so it is so reaffirming to hear about your experience. Thanks again for trusting your family's insurance needs with my agency."
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Elizabeth Shodis

January 8, 2024

5  out of  5
rating by Elizabeth Shodis
"The best insurance agency. They treat you like family. Always there to help or answer any questions."
We responded:
"Thank you for being such great, long-term customers of my agency, Elizabeth! It's been an honor to serve you and your families insurance needs all these years and we look forward to many more. "
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Yesika Avila

January 6, 2024

5  out of  5
rating by Yesika Avila
"I have acquired insurance from two other providers prior to State Farm and eventhough they are a big company no one has made me feel so listened to and so cared for as Solange, Hannah and Iris from State Farm have. They're on top of it all. Thank you State Farm!!"
We responded:
"Hi Yesika, thank you for the 5 stars. I’m so happy to hear that our team was able to get you just the help you needed. We appreciate you taking the time to write us a review. – John"